DELIVERY INFORMATION

STANDARD DELIVERY

Your order is given our personal attention and is dealt with as quickly as possible. An automatic email confirmation will be sent once your order has been placed, please allow approximately 4-5 working days for order processing.

A further email confirmation will be sent once your order has been despatched, delivery will normally take a further 3 working days.

UK DELIVERIES

For orders over £50.00, delivery is FREE. Orders below £50.00 will incur a delivery fee of £4.99.

EUROPEAN & INTERNATIONAL DELIVERIES

Please contact us for a quotation. The more information you provide and the better the quality of this information - easier it will be for us to provide a suitable quotation.

WEIGHT OF ITEMS

All items are individually weighed by us; we consider the weight of packaging therefore the weight stated on the packaging of the actual product may be different. All weight is rounded up by 15 grams.

ORDERS PROCESSING

Orders are processed from Monday to Friday.
Orders placed on Friday after 1:00pm will be processed on Monday. 

Due to logistical reasons, larger orders may take more time to fulfil and dispatched as two separate shipments.

TRACKING YOUR ORDER

Orders can be tracked by a unique consignment number which will be given to you once your order has been dispatched.

MISSING, DAMAGED OR INCORRECT ORDERS

We endeavour to ensure that you receive your goods in pristine condition. If you notice that items are missing, damaged or incorrectly delivered, please contact our Customer Services Department as soon as possible and not later than 72 hours after receiving the order on hello@myweddingcards.co.uk

We may ask you to email images of any faulty or damaged goods to us. The cost for returning items must be covered by the customer; the initial cost of delivery will not be refunded.

MISSED DELIVERIES

If no one is present at the delivery address when the courier visits, a card will be left with a contact number. It is the customer's responsibility to contact the number and arrange for collection. The courier will try to deliver during the following two more days and if still there is no one present and the customer hasn't contacted the delivery services, a missed delivery charge of £15.00 will be levied.

OVERSEAS DELIVERY

Currently we do not have a dedicated service for customers overseas, but if you have any enquiries, please do not hesitate in contacting us.

LIABILITY

All deliveries are subject to clearance of funds and stock availability, this combined with the third-party nature of courier services means that, whilst we always try to keep to promised delivery dates, occasionally goods may arrive late. Invariably this is usually caused by factors outside of our control. For this reason, we cannot offer guarantees on delivery dates or accept any liability for losses as a result of late deliveries.

CONTACTING MY WEDDING CARDS

You can contact My Wedding Cards from Monday to Friday between the hours of 9:00am - 5:00pm.